It’s an experience familiar to most agents: You’ve helped your client stage their home, promoted the listing and facilitated a showing, only for the hard work to result in nothing more than an uninterested buyer who leaves negative feedback.
While you may accept that this comes with the territory, it’s definitely not a pleasant situation to be in for either agent or client. Fortunately, there are ways that you can make the best out of what may seem to be a bad situation.
Here are some ways to help make sharing negative feedback a positive experience.
Contextualize the feedback
As unpleasant as bad feedback may be, there’s no point in keeping it hidden from your clients. After all, honest feedback is essential for making changes to either the listing price, the home itself—or both—to earn offers.